General • Can't access hEX (pretty urgent)

I've gone and done it now.

I have a hEX at a location 100 miles away.

I was fiddling (remotely) and issues a reboot command. Now it is unreachable.

Luckily, it is not the primary router. It essentially is only a Wireguard device. But, it's still pretty important.

I can remote into both the main router (Ubiquiti UDM) as well as a Windows PC on the LAN.

The main router does not show a connection from the hEX.

An IP scan from the Windows PC does not show the hEX.

Running Winbox from the PC does not show it in Neighbors.

Wireshark from the PC does not show any packets from the hEX's IP or MAC address.

I have someone completely non-technical onsite and walked him through power cycling the hEX (twice).

I can see the ethernet port LED flashing on the hEX.

I loaded Netinstall on the PC and it did not find it.

Is there anything else I can do?

Thanks!

Statistics: Posted by Josephny — Sat Feb 10, 2024 4:07 pm

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